Returns & Exchanges
At Natio, we want you to love your natural beauty purchase, which is why we offer a 30-day return policy for products in their original, unopened condition. If you experience an adverse reaction or receive a faulty item, our team is dedicated to providing a swift resolution through a refund or replacement.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging to ensure they are protected during transit back to our warehouse.
Ship the Items
Affix the provided return label or address the package to our returns center using a trackable shipping method of your choice.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing